Quality is remembered long after the price is forgotten.
- Senior level project managers
- Full DP service
- Remote CATI script testing
- Remote validation facilities
- Digital recording of telephone calls
CATI enables our interviewers to gather qualitatively insightful comments for you, such as why a respondent feels particularly strongly about their answers, or how an organisation can improve its services. This adds tangible value to surveys, as well as adding context to results and guiding action planning.
With Effective, Pre-tested Questionnaires – We at Questsampling ensure before the fieldwork phase starts, CATI scripts are tested on a small sample of people to ensure their efficacy. Scripts are also designed to branch intelligently, for example, skipping non-applicable questions, or prompting an interviewer to probe the reasons behind a response.
Customised Questionnaires – All of our CATI surveys are tailored to match a company’s brand identity, assuring interviewees – most likely recent customers – of the survey’s authenticity. Leading to more revealing, relevant answers.
Across the world Audience – We target any audience, in any part of the world, allowing our valued clients to gather their data on the desired target audience.
Deep Customer Insight – Unlike online surveys, where keeping questions short is vital, telephone interviews allow for longer surveys and in-depth questioning, aiding deeper understanding of customer motives and behaviours. CATI Survey Specialists
Our highly trained multilingual telephone interviewers skilled in all types of phone interviews, in-depth surveys and consultations. Have experienced survey designers to create potent questions for maximum customer insight. Data analysis experts to present key findings and develop targeted, effective action plans.
